Posts Tagged ‘customer service’

How to store your lightning charger

laelene Posted in how to guides,Tags: , , , , , ,
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For awhile, I’d given up on using the charging cable for my iPhone 5. It started to come apart and I had to tape it at the end near the lightning head. It would only work at certain angles and I had to either hold it in place or very delicately position it with the phone on a surface. So, I bought another charger from a third party, which I loved. Unfortunately, it wore down over time too and stopped working recently. I started using my Apple-made cable again, but it was always a precarious situation and I could never be sure my phone was charging.

Finally, this weekend I was talking to Panda about it and he mentioned the possibility of getting it replaced. I figured I have nothing to lose, might as well try, right? So while his brother was in town, all three of us went out to the mall and found a guy at the Apple store. When I showed him my cable, he started to tell me about how normal wear and tear is not covered on the warranty and since mine was all taped up, he couldn’t replace it. He said he personally goes through them all the time (um, that’s not saying anything good about your product…) and then he shared some tips on how to preserve your lightning charger and minimize wear on it:

1. Always ensure the cable is straight when plugged in, both on the end plugging into your device and on the USB end. The connection to those areas are the weakest, and consistent bending causes them to rip.

2. Make sure you pull the cable from the firm plastic head and not the actual cable. This will reduce strain on the cable.

3. Never loop your cable a few times to store it, since this bends the ends. Instead, fold it over twice, then loosely knot that, as shown in the picture. This keeps the ends from bending, once again protecting the weakest points.

example of recommended way to store lightning charger cable as shown by apple store rep

Did you know this is a better way to store your cable?

Now this is all fine and dandy, but why didn’t they explain it to me when I got my device? It’s kind of too late now. Panda’s brother immediately asked to speak to the manager and as we explained to him how the tips were helpful (but way too late), I suggested that this is the type of thing they as an organization can educate us on when we buy a device. Panda asked whether the fact that my issue is not covered in the warranty was outlined, so the manager pulled up the agreement and looked for where it said that. It was pretty ambiguous with language about normal wear and tear (which means what, exactly?) and he must have been in a helpful mood, because he decided to replace my cable *this one time* (they always say that).

Luckily, some persistence (and getting to the right person who could actually make an executive decision), a peppering of questions, and a polite but disappointed demeanor seemed to do the trick for us. I got my new cable, no other questions asked, and now I am better educated on how to take care of it. Hopefully, you’ve now learned something that will help you from damaging your cables too!

Plated review

laelene Posted in reviews, subscriptions,Tags: , , , , , , , ,
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Awhile back I mentioned that I wanted to try Plated and then I got a comment from them offering a first-time discount. By the time I was ready to go for the offer, I had seen a Facebook promo for a “free” box (you pay shipping). Since I didn’t hear back from them when I asked what they could offer me beyond that, I decided to just try the box at that discount.

Plated is $15 per plate (serving) or $12 per plate with a monthly $10 membership fee (or as discounted as $96 for an entire year). Boxes are sent weekly unless you choose to skip (which is very easy to do) and require a minimum of 4 plates. They offer a referral link that gives 2 free plates to both the person you referred and for your next order.

plated cardboard box with large red circle logo

inside of plated box with silver insulation lining keeping food cool

Inside the box is thick insulation.

collage of plated spinach and cauliflower empanadas with spinach salad recipe card

First up are the spinach and cauliflower empanadas with spinach salad.

collage of cooking plated spinach and cauliflower empanadas with spinach salad dish

plate of spinach and cauliflower empanadas with spinach salad

The result were some lovely empanadas!

I really enjoyed this dish and ended up gobbling up way more than I thought I could in one night. They’re kind of like an oversized dumpling and I love both cauliflower and spinach, so the filling was just to my taste. It was nice to have a little bit of fresh spinach on the side too, tossed in a tart dressing. It made a wonderful lunch the next day and I’d totally make them again. I might even try putting a little bit of meat in there for some more substance.

collage of plated arroz con pollo recipe card

This one was Panda’s pick.

collage of cooking plated arroz con pollo dish

The green pepper was moldy.

plate of arroz con pollo

A very South American looking dish.

I liked this dish, but I don’t think I’d crave it. The green pepper I got was moldy and I contacted Plated’s support with no response. I used a little bit of it from the fresh parts that were still ok. This was the first time I’d ever cooked rice this way, first heating it on the stove and then sticking it in the oven. I definitely could have added more seasoning to the rice since it was rather bland.

While I did enjoy the dishes I tried, I find Plated to be higher priced without the better ingredients, recipes, or service I’d be willing to pay for. I don’t like the monthly membership fee, which inflates the price of the already more expensive dishes. I cancelled my membership before they charged me for it and don’t plan on reordering with them for the time being.

I was also put off by their poor service – at first things looked promising when they got back to me saying they’d send me a box for free to give me a little extra beyond the Facebook offer. But when I replied with my meal choices, I never heard back. And on the moldy pepper front, still not a peep from their customer service. They could have really impressed me by sending me a free box to review and being responsive to my delivery issue. If that was the case, I might have kept ordering from them.

[This post contains affiliate links. Signing up through them helps support my subscription and I’d be ever so grateful. 🙂 All opinions are my own and I received no compensation for this review. I just purchased this box and wanted to share what I got!]

Scatterbrained (and reviewless)

laelene Posted in general blog,Tags: , , , ,
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I really need to keep better track of things. Back at the end of August, I was so caught up in our vacation to the UK and then starting my new job that I completely forgot I was supposed to get one more blissmobox. Due to a customer service issue I’d contacted them about previously, they’d agreed to give me one bonus month. My normal subscription ended and they had to handle that last one separately, but the customer service guy was going on vacation too. We agreed to pick it up when I got back (but I totally forgot).

I was reviewing my blissmobox reviews, trying to finish them off (finally) but for the life of me I couldn’t find pictures for the May box (so you’ll just have to watch my YouTube unboxing video if you’re curious). Then I decided to check to make sure all other reviews were accounted for and I found that I was supposed to get Rejuvenate & Repair for August… but I never did! Oops. No wonder I can’t review it.

fabletics asaro leggings in black

Definitely not capris.

Earlier, I had been planning on posting a review for a Fabletics outfit that Panda gifted me, only to find that the bottoms I got weren’t the ones that were supposed to come with the outfit! As I was confirming the name of the item for an accurate review, I wondered why mine were long enough to go past my ankles but the ones in the picture only reached halfway down the calf. I dug up the tag from those pants and noted that they’re Asaro leggings. My outfit was supposed to include the Lima Capri instead. So, I’m holding off on the review until I get this sorted out and hopefully Fabletics will correct their mistake and send the capris like they should have. It’ll be a test of their customer service how they handle this issue – I’ve removed the tag and already worn the leggings, so I can’t return them. Bad service would leave me with what I got while great service would send me the original bottoms I was supposed to receive. Good service would probably give me some sort of credit to offset me getting my next outfit. Out of this world service would give me credit AND send me the capri.

What do you think I can expect?

Blissmo no more

laelene Posted in general blog, subscriptions,Tags: , , , , , , , ,
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It’s coming up on one year since I signed up for an annual subscription for Blissmobox and while I’ve enjoyed some boxes, others have been “meh.” Throughout this time, I’ve had to deal with customer service multiple times due to some issues with their system. They’ve always been helpful and accommodating (albeit slow to reply). But this time, I am NOT happy. The past two boxes I got from them had a repeat product. And not just a small sample or one of many other great products, but one of the main products that make the box actually worth its value! So, I emailed their customer service expecting at least a partial refund of my money, an offer to send a replacement item, or something to try to make up for this transgression. What did I get? “Sorry, but that item was actually a bonus item.”

collage of blissmo march and april boxes

See something familiar in both boxes? Now imagine the right box without the lotion. Would you be happy?

Allow me to vent.

ARE YOU KIDDING ME?! If they had tried to send the box without that item, I bet you they’d get a ton of unhappy customers complaining! After all, it made up for half the value of the box. How puny and pathetic would the box be otherwise?? It’s sad. So I suggested a compromise: they could give me a prepaid shipping label and I’d send the box back to them, all items intact. I would count the month as “skipped” and we’d move on. What was their reply? We don’t provide prepaid shipping labels.

I’m sorry, what?!!

Maybe my standards of service are too high, but seriously, you can’t give me a shipping label??? That is just unheard of. I mean I understand if you’re just an individual seller like those on eBay, but here you are an established business with plenty of customers and YOU WON’T SEND ME A FREAKIN’ LABEL? It’s not like I just didn’t like the items in the box. I feel cheated that I paid twice for getting THE SAME EXACT PRODUCT when I got this service to get introduced to new ones. I would have been ok if it was the same brand but a different product from their line. But I can handle repurchasing products just fine without you, thank you very much.

They’re not even trying to make it right. All they’re saying is sorry, but we’re not going to help you. That’s what I’m getting from their correspondence anyway. So I guess it’s a good thing my year is almost up, because I am ready to part ways with Blissmo. I never complained before when their boxes weren’t very good and the one time I do have a problem with a box, they won’t do a thing. This kind of “service” isn’t even service. -___- At least this helps me decide my next move, since I wasn’t sure if I should renew my membership. I will take my business elsewhere.

On My Mind, episode 5

laelene Posted in on my mind,Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
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Ok, so I’m a day late, but I’m still linking up with Ramblings of a Suburban Mom for “Thursday Thoughts” aka On My Mind. 😛

a~ Sometimes all this stuff happens that I want to talk about but then it gets to be too much so I hold it off. So here’s a little bit of catching up!

susiecakes cupcakes in chocolate and red velvet b~ I finally tried Susiecakes back when Panda was here in LA and I really enjoyed the way they swirl their frosting! Georgetown Cupcake has their “signature swirl” and so does Susiecakes. From what I can tell, the frosting actually goes into the center of the cupcake too, for an ultimate “oozing” experience. Quite good! I wish the cupcakes were a bit bigger though, but I guess it’s better for me that they’re not.

c~ For awhile, Missy (my cat) wouldn’t go outside and spent the day napping on my bed or otherwise lazing around. To me, this was normal cat behavior, but to my mom, it was a signal of distress. She kept asking me if something was wrong with Missy and eventually it seemed like there might be. I started to become convinced that she was depressed because she doesn’t have another cat to play with. We do have another cat, Molly, but she’s old and grumpy and abuses poor Missy. I even seriously contemplated getting another cat for Missy to befriend! But hey, she seems to have recovered and enjoys a good run outside again. Third cat idea? Tabled.

the panda loves mystery box sent outd~ I got my first order for a mystery box and sent it out to a girl in Vegas. I had fun putting it together and trying to guess what she might like, but it’s hard to please people! I recently got her feedback saying she didn’t quite feel like it was the value she paid for, which made me a bit sad, but I really did try my best and I had outlined all the items she could expect. So now instead of mystery boxes I’m thinking of transitioning to grab bags so it’s even more clear what they’ll get.

cat laying in box on top of tissue paper and beauty products

Missy immediately thought: “Bed!”

e~ I’ve read up on some photo boxes used to take product photos and I found my own sort of solution. I “hacked” a photo box using a cardboard box from Costco and a solid colored piece of plastic. I’ve experimented with other things too, like tissue paper, but Missy seemed to think it was for her to play in! Check out one of the product photos I did for the Tatcha samples I got (review to come). I think it’s pretty good, though I wish the background didn’t have the blue since it doesn’t always look good. Still, not bad for a cheap version!

tatcha samples including deluxe sizes

corner of graze box with logof~ I have been sooo looking forward to my Graze boxes and even got a sneak peek when I went to check on the status. They ask you to rate the items in the box after they send it, so you can actually know what’s coming ahead of time if you’re curious. So far I’ve received two boxes and there have been some items I really enjoyed (and wished they had larger portions of) and some that I probably won’t want for awhile. Their rating system makes it really easy to get the ones you like and ensure you don’t get the ones you disliked. Reviews to come.

g~ So as you can tell from my Aveeno review, my Influnster VoxBox arrived! I really hope I continue to get more VoxBoxes since this has been fun and I enjoy using my new night cream. We were told we get in on the summer VoxBox automatically if we were one of the first 100 to finish the Aveeno brand challenge, which I’m pretty sure I did. We’ll see though!

h~ I got suckered in to signing up for Bulu box because of a free box offer, but I think I’m going to cancel before they charge me. After looking around at previous boxes, it appears that they’re too health-focused for my taste. I’ll still try that first box and see though – maybe I’ll be pleasantly surprised!

pretty desk organizer for pens and paperclips/push pins at targeti~ I saw this super cute desk organizer at Target and I totally wanted it! I shouldn’t be splurging now though, so I will patiently wait for it to go on clearance before snagging one if I can. I find that when I have cool storage units like this, I’m much more likely to stay organized(ish). When I settle into my own home, I’m totally going to get things like this so I can stay motivated to keep things neater. I mean, when something’s fun, you tend to do it more! And how fun is a pretty little box like this? It’s just asking for me to put my pens and paperclips and push pins and rubber bands in there!

julep products including lotion, hand scrub, oxygen nail treatment, cuticle serum, and nail polish remover padsj~ In some more up-to-date news, I started day 1 of my 2-week testing for Pink Panel and just as I predicted, we got Julep products! Pretty psyched about that since I’ve been curious about their brand ever since I found out about their Julep Maven subscription service. I get to test out their glycolic hand scrub, oxygen nail treatment, and cuticle serum. The lotion and nail polish removers came to supplement the whole hand care experience so the entire testing period, I’m using all Julep products for my hands. I don’t know what to expect from the oxygen treatment and cuticle serum, but I already love how the scrub feels, smells, and works. It’s something I would definitely buy!

bottle of dried zoya nail polish held upside down

I held it upside down so you can see how solid it is.

k~ My Zoya nail polishes arrived today, though one got backordered and is on its way. One of the bottles was all dried out though! Whaaat? I was sorely disappointed and contact their customer service, so I expect a satisfactory resolution soon. This would involve more than just replacing the one I got, but we’ll see if they’re the “go above and beyond” types. [Update: they got back to me and they’re rushing a replacement. Meh. Maybe I expect too much of customer service.]

l~ On a similar note, the most recent Blissmo box contained a repeat item that was the bulk of the value of the box. Also not so happy about that, so I emailed their customer service. I do not enjoy paying twice for the same product when I’m paying to learn about new ones. As I mentioned to them, the least I would expect is another product from that company’s line, but a completely identical product is no bueno for a subscription box.

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