Are you the type of person who will write to a company or call them when you have a comment? Or are you like most and dismiss it as not worth your time and effort?
While mostly I’m thinking of standing up for yourself when something goes wrong, this can also apply to positive feedback. Companies won’t ever know if you don’t tell them explicitly. It’s amazing how many people never bother to share when something went awry. If that’s the case, the issue will likely persist.
On a personal level, you can benefit from reaching out to companies. For example, on our recent Europe trip, both Panda and Calavera’s suitcases were damaged (by different airlines). Panda wrote an email to them, was able to dig up an old receipt for a luggage purchase, and is being reimbursed $100. If Calavera doesn’t do the same, she won’t be compensated.
This works in all sorts of realms. When service was not good, I reach out to restaurants or airlines and they usually offer a free meal or airlines miles, as appropriate.
On the positive side, I once reached out to Yuzen because I was so in love with their service. Now I get to be a brand ambassador and receive boxes for free! Or another time, my excitement and eagerness in reaching out got me a free area rug.
Today I came home to find a box for Panda. It turned out to be a bunch of free jerky! Again, we never would have gotten it had he not reached out when we got a less than optimal product. See the opportunities that are out there? And this is not even factoring in how companies can take this feedback and learn from it. I sure hope they’re doing that!!« Prev：Summertime spottings How to get a 10-year visa to China：Next »