Posts Tagged ‘genius bar’

An iPhone exchange mistake

laelene Posted in general blog,Tags: , , ,

It’s been a good nine months with my iPhone 6 and I only had one minor issue with the earpiece that required a replacement of the screen a few months back. While the physical hardware seemed to be ok, I was having a lot of crashing issues with it. It would sporadically restart when I was using it – sometimes when using an app, sometimes when trying to update a bunch of them. This Friday it happened again and since it’s been occurring almost regularly now, I decided to go get my phone checked out. I made an appointment for the Genius Bar after lunch, backed up my phone to iCloud, and went off.

A diagnostic couldn’t pinpoint what it might be, so I was offered a new device in case it was a hardware issue. If the problem persists, then we know it’s probably a software issue. I felt pretty confident swapping out devices since I’d done it so many times before. As we were setting up the new device, I remembered some photos from lunch that I had not backed up, so I made sure to do that. Once I felt good about it, I relinquished that device and went back to the office.

The rest of the afternoon I let my phone restore from backup. By the end of the day, the apps were all there and everything looked like normal. Except… why were my photos not syncing? I figured it would take more time. Later at night I checked again and not a single old photo was there. That’s when I realized that my iCloud backup didn’t back up photos. Since we only get 5 GB for free, I didn’t have room for them. I was so rusty when it came to this process that I hadn’t made a backup via iTunes (rookie mistake).

Luckily, I had done the photo backup to Flickr and Dropbox, so the photos are available, just not the way I want (in my Camera Roll). However, with more digging I found that some videos I’d taken last weekend were not backed up. My Dropbox had run out of space and Flickr doesn’t auto backup video files. Sad times! No matter what I did, I just couldn’t recover them anymore. It’s unfortunate and I’m not happy about it, but it was my own oversight.

Lesson learned.

From now on, I will be sure to back up to iTunes. While this is inconvenient, there’s not much I can do. The last iTunes backup I have is from December! It feels like too much lost data along the way if I restore using that version. So while I am happy to have a brand new device, I mourn the loss of the media that got lost in the shuffle.

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