Closing time

laelene Posted in general blog,Tags: , , , , ,
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I’m often disappointed with the all too prompt closing times that stores and restaurants have.  I remember one time nearly two years ago when Ninja and I rushed down to a Japanese restaurant in Westwood, arriving 20 minutes before they close only to find they were turning in early for the night.  I understand that by that time, everyone is eager to call it a day and close up shop, but if you claim to be open until a certain time and don’t stick to it, that’s just poor customer service.  Sadly, this seems to be a common occurrence, as I found today when I showed up to a drug store just as they were supposed to be closing only to find the doors were locked and the people inside were just cashiers cleaning out.

Good service would be the restaurant that doesn’t close its doors and stop serving food until the very minute they claim they are open until.  Good service would be the store that allows that one last customer to sneak by and buy something at closing.  Good service is going that extra step to make sure that people who want to be a customer get to be.  Otherwise, you risk losing your customer base to your competitors, who may be treating them better by staying open longer or being more flexible with closing.  One thing’s for certain: I lose respect for companies that are so overly eager to close up shop each night, inconvenicing me after all my effort to get there on time.

They know how to do things right.

They know how to do things right.

Once two summers ago, I even called a frozen yogurt store just before going and got there but two minutes too late.  Had they told me on the phone, don’t worry, we’ll wait a few minutes for you, they could have made one more big sale and kept me a happy returning customer.  I opt for their competitors now and that shop has closed down anyway.  There’s no better way to make a good impression than to stay open a little longer to make your customers happy.  It’s like Kohl’s sales – they say it lasts until 2 PM, then as the time nears, they make an announcement to prolong the sale until 4 PM if it’s still going strong, then again if they’re still getting a good response.  That makes customers feel valued and they get to enjoy more time to buy more things.  Win-win, isn’t it?

Quality (and satisfying) service.  That's what I'm talking about!

Quality (and satisfying) service. That's what I'm talking about!

You can really tell a good company by their willingness to keep their doors open and their registers on.  It’s also reflected in the employees’ attitudes, which is a major reason for whether or not you can sneak in the last purchase.  Panda and I had a great experience at Chick-fil-a on Labor Day, when we went in to get the free chicken burger offer for wearing our favorite team’s logo.  Arriving just past 7, we found the entire mall shutting down, much to our surprise.  We rushed to find the Chick-fil-a in the food court and saw that their lights had been turned off and it looked like they were closed.  Desperate, we decided to go check it out anyway, since we saw some people loitering by their registers and we didn’t drive all that way to leave empty-handed.  Thankfully, the ladies working there were still taking orders and serving customers, all of whom left with happy hearts.  Now that’s some great service!  They were still serving us after closing time even though all we were getting was free food!  Panda was telling me how they are a respectful company known for their good practices and I don’t doubt it.  I’ve definitely gained an appreciation for them, both because of their food quality and superb customer service.

So to all you out there who might work for or run a business that involves customers visiting, a word to the wise… keep your doors open at least until the time you say they will be!  You’ll build a much stronger customer base that way.

Forever “beta”

laelene Posted in general blog,Tags: , , , , ,
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Is it just me or does beta scream cop-out to you too?

photo credit: theproducersperspective.com

photo credit: theproducersperspective.com

At first it was a great idea.  Have a beta version and allow exclusive access to dedicated users/customers so they can use it and help you figure out all the glitches.  It’s like getting free manpower to test out the functionality of your product!  Then you could open it up to the public with minimal complaints.  Plus, your customers feel good about themselves because they got a sneak peek at your new product.  You get valuable feedback and they get to feel special.  Pretty good solution all around, huh?

Unfortunately, all good ideas can be misused and morph into something it wasn’t intially meant for.  At times, unforseen uses and changes can be good, but often it is not.  Nowadays, it seems companies use beta just as an excuse for any glitches that their product may have.  How many sites do you see that still have beta listed on a corner of the logo, even after weeks or months of being up?  At that point, beta is just a crutch for the companies so they can’t be blamed for malfunctions.  That’s how I see it anyway.  Would you ever buy a computer or car that was still considered beta?  It signals a certain higher risk rate and I know I wouldn’t go for something like that.

For the same reason, my mom doesn’t want me to buy new technology as soon as it becomes available.  I mentioned the new solar panel on the Prius 3rd generation and she warned me against using that sort of technology too soon (not that I wanted to buy such an ugly car, but the technology sure is awesome).  I mentioned this when with friends and Doc agreed – his family had bought a van with automatic sliding doors as soon as they became commerically available and ran into a lot of problems with that vehicle.  For the majority of people, it’s better to let others try something new first, then get it after it had reliably performed well for a period.  I guess that explains why there are so few early adopters out there!

Reusable toting

laelene Posted in general blog,Tags: , , , , ,
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photo credit: ecopromosonline.com

photo credit: ecopromosonline.com

Everywhere you go now, you can find those “eco-bags” available around every corner, in every shop.  It’s one of those fads that everyone seems to buy into, but it makes me wonder if it’s worth all the hype.  Sure, it’s great to have sturdy bags like that that you can use and reuse time and time again.  But the problem is, a solution like that doesn’t quite work without the full commitment of the people as well.  They’ve got to change their behavior to match the goals of producing those reusable tote bags: conservation.  If everyone used just one or two of those bags with every grocery run (or even any sort of shopping), a lot can be saved.  But the problem is, people are getting these things, then forgetting to bring them along to use each time they go out.  Every now and then they may decide to just get another one and use them all the next time.  But of course, without a change in habits, you’ll never get around to it.

I was reminded of this when I read about a lady who has reached the brink and decided she has enough of these bags now.  It’s more harmful to overproduce these bags than the cheap plastic ones we’ve grown accustomed to.  After all, they require more material and certainly more energy to create.  If people still use too many of them, the problem we have doesn’t go away – it merely mutates.  So, recently, I have made sure that whenever Panda and I go shopping for food, we bring our collection of reusable bags or suffer the consequences of having to carry everything we bought with no bags (or maybe just one to be used for collecting trash in).  We also walk to the store, which is a 15- to 20-minute trip by foot.  After spending the time and energy to get there only to find we forgot to bring bags, it’s a personal punishment to not use bags as a way of drilling that habit into our routine.  Lately I’ve begun to hang the bags on the door so it’s harder to disregard them as we head out the door and it’s been working!  I’ve become more conscious of the steps to take before going out to buy some food.

photo credit: ilovecostco.com

photo credit: ilovecostco.com

Costco’s a great place that does away with the whole bag concept and uses boxes, if anything, to pack up your cart.  Though it never hit me until Panda mentioned it, perhaps I like that place for that very fact (and of course the fact that they offer bulk items).  It works really well because the type of bags they’d have to get to hold the items they sell really isn’t worth all the waste it would create (though I’m sure they’d make great doubles as large trash bags).  I think all stores should either do away with bags or start charging a premium that will really make people rethink (what would that take? A quarter a bag? A dollar a bag?).  Any bags used should also be biodegradable, so people can take them home, use them for trash, then not worry about them clogging up the landfills permanently.  The SunChips people have this great new compostable bag coming out that is completely biodegradable within weeks!  Wouldn’t it be awesome if supermarkets used that kind of material?

Next step is to start bringing my own mugs and bottles to be filled when I get fast food.

Scenes from a county fair

laelene Posted in photo blog,Tags: , , , ,
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Hordes of people enjoying a beautiful day out.

Hordes of people enjoying a beautiful day out.

For those too lazy to walk...

For those too lazy to walk.

Oh the things to do!

Oh the things to do!

The games to play!

The games to play!

The prizes to win!

The prizes to win!

And the snacks to eat!

And the snacks to eat!

Some curious offers...

Some curious offers...

...and some strange selections.

...and some strange selections.

Large families

laelene Posted in general blog,Tags: , , , ,
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photo credit: babybowsonline.com

photo credit: babybowsonline.com

You know, in thinking of family size, most people think of the social or psychological impacts, but rarely do they consider the environmental impact.  When you do, a whole new world opens up, with red flags popping up everywhere.  By default, more people means more consumption, more waste, and more pollution.  A big family has a huge carbon footprint, not only because they eat a lot, but even just the amount of air they breathe and carbon dioxide they exhale!

This is an interesting perspective brought on by Alan Weisman as he commented on the Duggar family and the wisdom (or lack of) in having so many children.  As he points out, we’ve only got one planet and a limited atmosphere.  Our resources are not getting bigger, but the population is and families of this size are just exacerbating the problem.

A number of factors have caused much of the population to delay or even give up childbirth, but I’m quite sure most people don’t do it because it can be bad for the environment.  I think this should be considered though, and would be good reasoning for limiting the number of children you choose to have.  After all, the more children you bring into the world, the more you are indirectly contributing to all the climate problems.  Especially if your family is big on meat consumption and gas-guzzling activities.  Funny how environmental health is harmed with greater Darwinian “fitness.”

photo credit: bioinfo.mpg.de

photo credit: bioinfo.mpg.de

I wonder if our genes will ever mutate to a point that will make us want to propagate, but not too much, since we could potentially run our own life source into the ground.  After all, they just want to survive generation after generation, but with no other way to continue on, what will they do?  It seems more likely that species that can continue living even if humans cannot will just go on and those genes will become the new super genes that have managed to survive all catastrophes.

I guess it’s unfortunate that evolution has pretty much come to a stop for us, what with all kinds of unnatural ways to keep people alive and help them reproduce when they otherwise would have been “weeded out” by the system.  Not that it’s bad that we can keep more people alive against previous odds, but it could mean doom for us as a species, or even a planet, if we don’t change our ways and continue to be so wasteful.  As every gene selfishly does whatever to get us to reproduce, it is blissfully unaware of how it could be destroying the very vessels that they use to survive down the line.

I guess it begs the question: should having big families be considered irresponsible to the environment?  Technically it is… though I suppose creationists would argue that every child is a gift of God, etc.  I’m sure you’ve all heard that line before.  Is this a case of creationism and evolution teaming up to produce a dangerous outcome?  Both doctrines basically say that the more children you have, the better.  Environmentalists may be wary of the legitimacy of that claim though.  I think, as with all things, it’s good to take it in moderation.  It may not be a perfect bell curve, but it sure resembles more of that than a straight line going up to infinity.  Certainly there’s a range that is “optimal” (if there’s even such a thing) and 18 is way over.  At the same time, if everyone had NO children, we’d die out in a single generation.  How thin is the line we walk?

A squirmy surprise

laelene Posted in photo blog,Tags: , , ,
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Thank goodness Panda had me completely peel all the corn before taking it home!  Poor guy got squished when the checkout lady "took care" of him.  :(

Thank goodness Panda had me completely peel all the corn before taking them home! Poor guy got squished when the checkout lady "took care" of him. 🙁

Of course the one time I go to the grocery store without my camera is the one time there’s something interesting to document.  Thank goodness for cell phones doubling as cameras these days!

Brain farts

laelene Posted in general blog,Tags: , , , ,
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Well gosh, if all brain farts are so pretty, maybe I wouldn't mind so much.  photo credit: jbartand.blogspot.com

Well gosh, if all brain farts are so pretty, maybe I wouldn't mind so much. photo credit: jbartand.blogspot.com

I’m sure we’ve all had them.  One moment you’re in the kitchen looking for something and then you stop suddenly.  What were you looking for?  It has escaped you and you stand there, bewildered and confused, trying to remember why you went there in the first place.  Or perhaps you sit down at your computer and all of a sudden forget how to type.  You start moving your fingers over the keyboard only to find a jumble of nonsensical letters coming out in streams.  Then there are the times when your mouth tries to move too fast for its own good, causing you to slur your words together and start babbling.

What went wrong?

It's not easy to get to Grand Master with 5 stars!  Now I've got to fight to make up for my brain fart.

It's not easy to get to Grand Master with 5 stars! Now I've got to fight to make up for my brain fart.

I guess part of human imperfection is these mistakes that we make, where a short-circuit in our neural synapses makes us lose our train of thought or forget an age-old habit.  Seems like some of our “mail” gets lost during delivery, or re-routed to the wrong address occasionally.  Such was an experience I had when I took a break from being glued to my computer too long, then returned only to find I’d forgotten how to use the controls associated with playing Tetris online.  I’ve been working on two-player levels, competing against other Tetris kings and queens around the world, so it certainly was not a good time to slow down my pace to try to regain the motor skill speed that I had managed to achieve.  It cost me a few losses, but after a few games I started to pick up on it again.  It was the most awkward sensation though, and reminded me of when you get all tongue-tied and sometimes your tongue just feels too big for your mouth.  You trip all over it attempting to pronounce some simple words and have to stop yourself, take a pause, and restart again.

Another time when your brain seems to shut down momentarily is when you into autopilot mode.  You’re doing something so familiar that you let your guard down, stop focusing, and suddenly you realize that’s not what you meant to do.  This can be quite common when navigating familiar streets around your home, where you park yourself in the lot of the local grocery store and start to get out only to realize that you meant to go to the bank instead.  Or maybe you’re typing and as your train of thought wanders, your typing starts to include terms similar to but not quite the ones you meant to.  It could have been a word spelled nearly the same, one that is typed out with similar fingers, or even one that you heard in a conversation near you that you picked up on.  Oh the silly mistakes we make when our brains get overloaded with information and stop processing at capacity.

It’s a humbling reminder that the world is full of its quirks that will never be completely fixed.  And neither should they be.  Many a happy accident has occurred and surely many more will continue to!  It’s not always a bad thing to be less than “perfect.”

Greening: to each his own

laelene Posted in general blog,Tags: , , , , , ,
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opp greenI’ve finally gotten a chance to join the green movement by helping out at Opportunity Green!  It’s something that’s been on my mind lately as I tried to figure out what way I wanted to make a difference in this climate crisis of ours.  There’s been a lot of talk about the bad shape our environment is in, from the oceans to the air to the land, yet amazingly, the reaction still seems minuscule compared to the problem.  I’ve read and listened to countless speeches on how the polar ice caps melting and coral reefs dying off can have dire consequences for us all.  I’ve always wanted to do something about it, but there are so many options out there that I don’t really know where to start and I’m tempted to try everything, but I think we all know that’s unrealistic.  So, I’ve decided on the divide and conquer strategy by starting somewhere – anywhere.

A company with a motto of use less.

A company with a motto of use less.

I think the easiest way to reduce my carbon footprint is to use less.  Use less energy, use less water, and buy less in general.  I’ve never really cared to eat much meat, so I’ve definitely minimized my footprint by not encouraging the unsustainable ways that Americans produce and consume meat products, particularly beef.  Another type of conservation is to turn off all lights that aren’t necessary and turn off and unplug appliances not in use.  I’ve been making it a point to unplug my laptop as soon as I notice the battery is fully charged, then re-plugging it only when it hits the 6% mark and starts to shut down on me.  I try to use less water for showering and reuse as much from dishwashing as I can (usually to water the plants).  Oh, and I never use the dishwasher to wash dishes.  I try not to run the AC at all, and minimally if needed.

organicA harder thing for me to do right now is buy all-natural, organic, local, or fair trade products.  With no income, I’ve got to go for cheapest over other benefits.  However, my mom and I have been living an essentially waste-free life for a few months now.  We compost all the perishable items that we don’t completely consume.  We recycle the plastics, cardboard, aluminum, and glass that we may come across.  The other items are the little bit of trash left over that we do have, which doesn’t amount to that much at the end of the day.  In fact, my mom has even canceled our trash-collecting service.  I’m working on buying less bottles and opted for a powder to mix my own drinks.  I reuse plastic bags like crazy and have stopped leaving a grocery stores with a handful of bags in tow.  Instead I try to remember my reusable bags, otherwise I “punish” myself by carrying the items separately.  I’ve even dragged Panda into that lifestyle and don’t let him be wasteful when we shop for food.

photo credit: spacetoday.org

photo credit: spacetoday.org

I feel guilty every time I have to drive my car, so I’ll feel better when I get a hybrid (which won’t happen until I land a job).  It won’t be the best solution, but it’ll be a great improvement, and certainly better than how things are now.  I wish electric cars were a more viable option, but they’re not quite practical for me right now.  I’m working to make small improvements here and there.  I may not be able to suddenly outfit my house with solar panels, drive a pollutant-free car, or buy organic or local, but I can use natural ventilation as much as possible, drive a hybrid, and eat less useless food.  I can also use reuse more so I end up using less.  I really need to start bringing my own mug/bottle with me when I get drinks outside.  With enough time, behavior like this can become second nature and I no longer have to think about it and remind myself to do it.

We all must do something about the climate, but it can be on your own terms.  So go ahead, choose one way to change your lifestyle for the better of the environment and start acting now!

A starry story

laelene Posted in photo blog,Tags: ,
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A whimsical journey through the (fake) history of time, as told by donated items of jewelry in the Griffith Observatory.

13 billion years ago: the Big Bang, an explosion of astronomical effects!

13 billion years ago: the Big Bang, an explosion of astronomical effects!

11 billion years ago: why how curious, a sudden onslaught of sheriffs emerge to police the universe.

11 billion years ago: why how curious, a sudden onslaught of sheriffs emerge to police the universe.

9 billion years ago: furry felines floated in space, guided by the moonlight.

9 billion years ago: furry felines floated in space, guided by the moonlight.

7 billion years ago: Hey diddle diddle, the cat had a fiddle, the cow's jumping over the moon.  There is no dog to laugh at the sport, nor no dish to run with the spoon (yet).

7 billion years ago: Hey diddle diddle, the cat had a fiddle, the cow's jumping over the moon. There is no dog to laugh at the sport, nor no dish to run with the spoon (yet).

5 billion years ago: well how could we have been counting time until now, for time has only just appeared!

5 billion years ago: well how could we have been counting time until now, for time has only just appeared!

3 billion years ago: an explosion of colors, planets, and stars overtakes the expanding universe.

3 billion years ago: an explosion of colors, planets, and stars overtakes the expanding universe.

Present day: Earth was so beautiful a mere hundreds of thousands of years ago and now?  The future's to be seen!  (To the right and up, of course.)

Present day: Earth was so beautiful a mere hundreds of thousands of years ago and now? The future's to be seen! (To the right and up, of course.)

Had some fun interpreting a few of the gems I found in the timeline compiled of so many shiny little astronomical depictions.

Seeing red

laelene Posted in general blog,Tags: , , ,
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photo credit: collegepublisher.com

photo credit: collegepublisher.com

Rage and desperation can be startling motivators.  It’s a theme that seems to come up occasionally, especially when it comes to military personnel in combat.  I guess when people stop caring about consequences, they can accomplish amazing things.  It can be good or bad, depending on if they get a personal vendetta against enemy forces or people who made the mistake of crossing their path.  I wonder how many times soldiers have gone off on a killing rage, earning them a Purple Heart or Medal of Honor.  I think they’re most vulnerable to this happening if they lost a loved one who was very close to them, like family members or lifelong friends.  The trauma of losing someone so near and dear to their hearts can make them snap and get tunnel vision, focusing purely on one mission: revenge.  Slashing out at enemy soldiers during combat can be admirable; slashing out at individuals or groups who have offended you can be tragic.  It’s a fine line sometimes between what is considered heroic and what is considered criminal.

photo credit: bbc.co.uk

photo credit: bbc.co.uk

Of course, this idea also works in other areas of life.  People have been known to accomplish great things because of their sheer anger towards something.  One such case is someone I know, who people say work so hard out of bitterness and resentment.  Whether she’s trying hard to prove something or just using work as a way to escape that which bothers her is unclear, but the dedication is hard to miss.  Those who feel they need to do something to prove they’re better or that they can accomplish something they were told they couldn’t are especially driven to show that they can.  Anger can make you run faster, climb higher, jump further.  So it seems that it’s not so much having negative feelings and motivations that are a bad thing, but rather what you choose to do with them.  Choose to punch a bag rather than a person; choose to prove them wrong rather than give up; choose to do the better thing.

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