I’ve recently been pleasantly surprised by Best Buy’s service, at least at the Reston location. When I went in looking to buy a laptop, I was helped by two guys who were helpful but not pushy. They got me the device I wanted and I decided to opt for the Best Buy credit card since they’ve got a 0% financing for 18 months offer. Then when I took it back two days later to get it exchanged, we got that taken care of easily. Geek Squad helped me pick out a solid state drive and took in my laptop and the hard drive to install it for me. There was a hiccup along the way when they didn’t have the turnaround I was hoping for, but once I learned of the complexity of trying to get Windows 8 onto a SSD, I understood. I got my laptop back not long after that and I’ve been playing around with it to see if it’s what I want. I have 15 days to decide and if I don’t like it, I can return it and the hard drive for a full refund. With convenient policies and people offering friendly service, I’m impressed and that’s great.