Posts Tagged ‘support’

iCloud, you’re dead to me

laelene Posted in lifestyle glimpses, stories，Tags: , , , ,
31 October 2015
0

May I rant a bit? It’s been weeks since my iCloud backup worked and Apple support didn’t solve my problem. I’ve given up on using it and I’m so frustrated with Apple.

It began a couple of weeks ago. With one of the iOS 9 updates, everything went awry. My backups used to take up about 3.3-3.5 GB worth of space and then suddenly I was getting an error message pretty much daily, telling me I didn’t have enough space in iCloud. So I try deleting the current backup to free up the 5 GB of space and trying again with no success. I thought the issue was that the photo backup got turned back on, so I tried turning it off. Sometimes it would straight up give me an error message that it couldn’t be turned off at that time and sometimes it would look like I had turned it off, but then got undone the next time I went back.

After much troubleshooting and trying tons of things, I finally booked an appointment at the Apple Store. Coming out of that appointment, I’ve decided to write off iCloud entirely. As it turns out, it is completely useless to me (unless I want to pay). I was passed from one person to the next and ultimately dealt with four different people, two in the store and two on the phone. They ended up telling me that my options were to either pay for more storage or do manual backups to the computer. Let me tell you, I was not a happy camper when that’s all they could come up with.

screenshot of icloud backup screen with options

What’s the point of turning off Photo Library if supposedly you can’t turn off photos in iCloud? I still don’t believe those folks knew what they were talking about.

My greatest problem with what happened was that my backups were well within the limit for years. Suddenly, the space needed for the backup jumps up to nearly triple the amount of space for no reason? It’s not like I suddenly started sending a lot of text messages, taking a lot of pictures, or downloading a lot of new apps. I had no spike in activity, so therefore I expect no spike in the storage space. Not a single one of them could explain that to me. Furthermore, they said that my photos were always backed up and I couldn’t turn that off. Then what in the world is the Backup Options list with Photo Library as an option for?! And how could I have EVER successfully backed up when I know I’ve had way more than 5 GB in photos alone all these years? Yet somehow, I’m expected to believe that it magically worked all along and a good 10-15 GB of photos were able to squeeze themselves into a 3.5 GB backup.

I guess what bothered me the most was the complete lack of logic in how things could have worked before and how they could have changed so drastically without explanation. Telling me that, “Well if you just buy the extra storage then this wouldn’t be an issue,” is not going to help. Of course I know I can PAY you to get more storage. And I don’t care how small the cost is, it’s the principal of the matter that it worked before and now it doesn’t. What sort of technology gets worse as it updates?

So many other problems came up too, all with no sensible explanation. Why did an attempted backup fail yet still take up 3 GB of space? “It tried to back up some of the data.” Why wouldn’t that try to take up the whole 5 GB? Why does it stop at 3 GB each time? (No idea.) Why does Next Backup Size say 0 bytes and all apps say No Data? Does that mean nothing gets backed up? Then how could I not have enough space for nothing?! And on and on and on…

So because of that, iCloud is dead to me. Yet ironically, as I write this and look at my phone settings, iCloud backup is magically working again. Photos off, backup at 3.1 GB. I can’t trust those Apple people to know anything about their products.

How to: Change WordPress Permalinks

laelene Posted in how to guides，Tags: , , , , , , , ,
31 March 2013
4

Whew! Just went through quite the headache’s worth of trouble trying to optimize my site and I want to save YOU the same trouble. Here’s a walk-through of how to ensure your old links redirect to your new links and nothing else breaks in between! (Note that this tutorial is for self-hosted WordPress blogs.)

You can read through the lessons I learned along the way, or skip straight to the step-by-step.

It started when I read about why you shouldn’t have dates in your permalink structure. This got me thinking and I agreed that most bloggers should strive for timeless content (plus I want more people clicking through from search results). People may be deterred if they see your post is “old” but that doesn’t mean it’s irrelevant to their needs! So, I decided to make the leap from https://maryqin.com/[year]/[month]/[postname]/ to just https://maryqin.com/[postname]/.

That’s easy enough – just go your WordPress admin and find Settings > Permalinks in the lefthand toolbar. Choose the radio button that says “Post Name” as you can see I did here:

wordpress permalink settings screenshot

Your links are now updated! But if you’re like me, you linked to your blog on other sites using the old URL structure. Users who click on that would get taken to your homepage and not to the post in question, so they are likely to get confused and leave. We don’t want those linkbacks to be wasted, now do we?! This is where a 301 redirect comes in. I was told to get the “Simple 301 Redirects” plugin but I found that it only worked if I input every redirect I wanted individually. The method for doing a “mass redirect” just wasn’t working, so despite the warnings against the “Advanced Permalinks” plugin, I decided to give it a shot.

I had actually found that plugin on my own before reading up on tutorials and I probably should have just gone with it from the start. Oh well, at least I’ve figured it out now! Once I activated Advanced Permalinks, I went back to Settings > Permalinks and there were some new options available. I couldn’t figure it out on my own, so I found an article that helped me understand what to do. I went to Migration up top and put in “/%year%/%monthnum%/%postname%/” (my old permalink structure) and BAM my links were redirecting to the new ones. Only later did I notice that my categories had broken!!

Sooo it was back to troubleshooting. I managed to figure out that it was indeed this plugin causing the issue, so I looked for a way around it. Luckily, I came across a helpful article in the support forum that showed me a quick recode was all I needed: see steps 5-7 below.

Here is the entire process broken down:

Step 1: Download & activate Advanced Permalinks plugin.

Step 2: Go to Settings > Permalinks and choose “Migration” along the top.

Step 3: In the “Old Permalink” box, input your old structure, i.e. /%year%/%monthnum%/%postname%/, and click Add.

Step 4: Test links with the old permalink structure to ensure they are redirecting properly. Your categories are likely broken at this point (if not, yay, you’re done!).

Step 5: To fix the broken category links, go to Plugins > Editor and choose Advanced Permalinks in the top right dropdown (it might already be open since plugins are arranged alphabetically).

Step 6: Make sure the file open is “advanced-permalinks/advanced-permalinks.php” and search for “$this->add_filter (‘category_rewrite_rules’);”

Step 7: Add // in front so that you have “//$this->add_filter (‘category_rewrite_rules’);” and click Update File. Done!

Now your links should all be working and the categories won’t be broken. If you run across any other issues, let me know and we can troubleshoot together!

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