It’s coming up on one year since I signed up for an annual subscription for Blissmobox and while I’ve enjoyed some boxes, others have been “meh.” Throughout this time, I’ve had to deal with customer service multiple times due to some issues with their system. They’ve always been helpful and accommodating (albeit slow to reply). But this time, I am NOT happy. The past two boxes I got from them had a repeat product. And not just a small sample or one of many other great products, but one of the main products that make the box actually worth its value! So, I emailed their customer service expecting at least a partial refund of my money, an offer to send a replacement item, or something to try to make up for this transgression. What did I get? “Sorry, but that item was actually a bonus item.”
See something familiar in both boxes? Now imagine the right box without the lotion. Would you be happy?
Allow me to vent.
ARE YOU KIDDING ME?! If they had tried to send the box without that item, I bet you they’d get a ton of unhappy customers complaining! After all, it made up for half the value of the box. How puny and pathetic would the box be otherwise?? It’s sad. So I suggested a compromise: they could give me a prepaid shipping label and I’d send the box back to them, all items intact. I would count the month as “skipped” and we’d move on. What was their reply? We don’t provide prepaid shipping labels.
I’m sorry, what?!!
Maybe my standards of service are too high, but seriously, you can’t give me a shipping label??? That is just unheard of. I mean I understand if you’re just an individual seller like those on eBay, but here you are an established business with plenty of customers and YOU WON’T SEND ME A FREAKIN’ LABEL? It’s not like I just didn’t like the items in the box. I feel cheated that I paid twice for getting THE SAME EXACT PRODUCT when I got this service to get introduced to new ones. I would have been ok if it was the same brand but a different product from their line. But I can handle repurchasing products just fine without you, thank you very much.
They’re not even trying to make it right. All they’re saying is sorry, but we’re not going to help you. That’s what I’m getting from their correspondence anyway. So I guess it’s a good thing my year is almost up, because I am ready to part ways with Blissmo. I never complained before when their boxes weren’t very good and the one time I do have a problem with a box, they won’t do a thing. This kind of “service” isn’t even service. -___- At least this helps me decide my next move, since I wasn’t sure if I should renew my membership. I will take my business elsewhere.
I really love snacks that have some cracked black pepper sprinkled on top. That bit of a kick and strong taste is really nice! It’s pretty addicting and a burst of flavor that doesn’t linger so it’s refreshing without being overwhelming. But because it doesn’t last, I keep wanting more! Before I know it, I’ve devoured a giant bag of chips or crackers and I feel oh so satisfied. I found it’s also great on meat. Who needs salt when you can crack some black peppercorn over your food? I think it’s a great (better) replacement.
