Posts Tagged ‘experiences’

KL (Kuala Lumpur)

laelene Posted in general blog,Tags: , , , , , , ,
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I took a little tour around SE Asia in July and my first stop was the capitol of Malaysia – Kuala Lumpur.  I was told that it was pretty much just like Singapore, except less clean and that there wasn’t much to experience.  Well, I was stubborn and kept it on my itinerary just because I wanted to see it for myself.  It turned out to be a great choice and though there are decidedly fewer things to do there than a place like Singapore, it definitely had its own personality to offer.

monorailMy first unique experience was the monorail, which sit atop these concrete tracks suspended above the roads of the city.  It’s nice to be able to look out and see things when you’re traveling, which is my one complaint against subways.  Being underground and in the dark is just not very exciting.  Floating over the cityscape is.  Granted, they do move far more slowly and these little monorails don’t take many passengers (not that they need to).  I got in pretty late that night, so I just went to my hostel to rest.  I only left to go next door to get something to eat back at the hostel.

batu cavesThe next day I went to check out Batu Caves.  I walked through Chinatown to get to the bus stop and was driven out to the surrounding countryside.  A huge golden figurine guarded the stairway leading up to the cave, no doubt some sort of religious being meant to protect the place.  There is a plaza area before you approach the stairs and on the string of lights in that area perched dozens of pigeons.  Many more were cooing on the ground and the entire place was speckled with their droppings.  I climbed up 272 steps to arrive at the foot of a big open-air cave in the middle of the mountain.  The cave was mostly empty except for some roosters and, well, cavernous.  I went to the other end where another set of stairs led up to an area that opened up directly to the sky and held a shrine or worshipping temple.  On that side were a cluster of monkeys, climbing up and down the walls of the cave and running up and down the stairs.

monkey eating bananaOn my way down the mountain, a man brought out bananas and began to throw them up the stairs towards monkeys that were streaming towards him.  They grabbed whatever they could and horded what they caught, then each found their own place to enjoy their food.  Being hungry myself, I decided to get some lunch after I explored the rest of the grounds and took a spin around a much larger temple structure at the base of the mountain.  My lunch was pretty simple, just pickled vegetables and rice with a salty, crispy wafer of bread, but it was filling and good for my exhausted body.

A strange finding in the temple.

A strange finding in the temple.

indian food

fish spaWhen I got back to the city, I walked around Central Market, where they had a lot of goodies for sale.  There was a Fish Spa place where a lot of people were getting their feet nibbled at by the “doctor fish” that eat away your dead skin and leave your feet softer.  I was tempted to give it a try, but decided that I would get around to it at another place.  It’s pretty popular in some countries in Asia and at the least I knew there was a place back in Singapore that I could visit if I didn’t get around to it before then.  Instead, I bought a little keepsake cloth art to remind me of the place and summer dress to wear when things got hot.  I then wandered through Chinatown, too lazy to bargain and not really in a spending mood.  I nearly stopped for a massage service but then decided against spending money and went back to the hostel.

liuli crystal fountainAt night, I went out to eat dinner and found myself in front of a huge shopping center called Pavilion.  A beautiful fountain (Liuli Crystal Fountain) stands at the entrance of the massive collection of shops.  I went inside for a stroll and found a lot of classy shops in a mall that’s probably twice the size of the largest mall I’ve ever been to before.  There are something like six stories and the food court at basement level is four times as big as my own mall’s.

petronas twin towersMy final day there, I met with some people from the company distributing the Livescribe Pulse smartpen in Malaysia.  I was treated to dim sum before we sat down to share our experiences and ideas.  I was then taken to KLCC (Kuala Lumpur City Centre), where the iconic Petronas Twin Towers are.  Yet another shopping center is situated at ground level there and I was shown the shops where the smartpen is being distributed.  After a break for lunch (and sitting out a quick rainstorm), I was shown how the cloth art I purchased the day before is made.  It’s called batik and they melt wax in these special “pens” and draw out designs on cloth.  When the wax hardens, colors are painted on to the design and then the color of the cloth is “fixed” (not sure what that means or how it works).  Cloths are then dewaxed and dried and the result is a pretty design with the white lines as areas where the wax was.  Sometimes the wax is left on so the lines appear to be golden in color.  A final pit stop at a chocolate-making factory was a bit less exciting since they wouldn’t actually let you view the process and only offered a huge shop with every flavor of chocolate imaginable (including durian and chili, for example).

batik

They were using salt cystals to I guess "burn" a pattern when fixing the cloth color.

So all in all, I enjoyed myself and I’m glad I went to check out KL.  Next time I go to Malaysia, I’d want to go to a coastal city to enjoy the ocean.

Let’s Relax Spa

laelene Posted in general blog,Tags: , , , , , , , ,
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I’ve realized that I write a lot of my thoughts and opinions, alluding only occasionally to experiences, so I’ll now attempt to do some more storytelling and share some of my adventures.

entrace to let's relax spa in phuket thailand, with water decorations

Very zen.


Let’s start with a wonderful spa experience at a place called Let’s Relax.  I discovered it when I was in Phuket, Thailand.  At a getaway place like that, I couldn’t resist indulging in some spa services, so I looked up a few sites and went for this one because they were one of the few places with a hot stone massage and of those, had the best price.  I opted for the Executive Hide Away package because it included the hot stone massage that was my main target, plus it included an herbal steam (a nice bonus) and a facial that I probably needed.  A three-hour experience, all for 3600 Baht (at the current exchange rate, around $107.37).  Not bad at all!

Well to start off with, I didn’t get the best of directions and probably should have copied the map better.  The bus driver and my fellow passengers had no idea what I was looking for and couldn’t tell me where to get off.  By a stroke of luck, I was looking out the right side of the bus and the building had a large sign, so I found it.  I got off the bus and made my way to the entrance, where I was greeted by a nice little landscaping in the front area and huge wooden doors.  As soon as I stepped in, I knew I had chosen wisely.  This place was impeccably clean and very nicely decorated.  It was quiet and peaceful and the ladies working there were all well-mannered and well-dressed.

tray of herbal scents and facial treatment options at let's relax spa in phuket thailand

Take your pick of aromas and treatments! Top left: herbal scents for the steam room. Bottom: facial treatment options.


After I checked in and paid, I was given a cooling green tea to sip while waiting.  All too soon, a lady was there to lead me up.  We got on the private elevator and I changed into a bathrobe in a nice bathroom before she took me to my first stop: the sauna.  Well, I guess herbal steam room is more appropriate, but you get the idea.  I had chosen the scent I wanted (I think it was lavender, but now my memory fails me) and got the place to myself.  I sat and lay on the cool stone inside as my lungs filled with the aroma of sweet flowers.  It’s hard to stay in there for long, so I had to come out a few times and made good use of the ice cold water they provided. When time was nearly up, I came out and took a nice rinse in the shower to clean up and cool down.

lobby of let's relax spa in phuket thailand

Nice place to just chill.

tea and centerpiece with flowers and candles at let's relax spa in phuket thailand

Beautiful decorations and delectable tea.

tray with cup of tea, bottle of water, and hand wipe at let's relax spa in phuket thailand

Iced water tastes so much better coming out of the steam room.

towel, shower cap, and black knit underwear for use at let's relax spa in phuket thailand

Everything you need to enjoy a hot stone massage. That black thing was knit underwear.

I was then taken to another room for my hot stone massage.  I was given a funny little black underwear thing to put on, as well as a shower cap and towel.  A nice little lady came in with the hot rocks and began to work on my weary muscles.  She used two stones to stimulate my muscles and would trace the bones in my ankles or other areas where it felt really good to have something hot and firm running along it.  Sometimes it would just be one stone or her hands and some lotion.  The heat of the stones was just enough to leave a burning trail wherever it went, but certainly not enough to burn or hurt.  She knew just how long to leave the heat there before it would start to generate more pain than relaxation.  I wondered how her hands could handle the stones – as far as I could tell, she did not use gloves or anything to protect herself from the heat.  When she wrapped up a few stones for me to lie on to soothe my back, I began to see how the prolonged heat could cause discomfort.  We made a quick adjustment to protect me from the heat a bit more and I comfortably lay there for awhile.  At the end, she had me sit in positions I’d never tried before, then pushed or pulled just the right way to make my neck and back crack.  I’d never been cracked like that before and I imagine that’s what they’d do at a chiropractor’s.  I fully intend on finding out one day.

ginger tea with almond cookie at let's relax spa in phuket thailand

Delicious ginger tea that was just sweet enough, yet with a slight kick.


When that was complete, it was time for the final installment – a facial.  I hadn’t been given a choice of treatment type, so I’m assuming they used a generic one or chose for themselves what was best for my skin type.  As usual, I fell asleep during the process.  There’s something so soothing about lying there with someone massaging your face.  When I woke up, I was given a little hairbrush to straighten out the mess that I’d gotten since coming out of the shower.  Back in the lobby, I was given a warm cup of ginger tea and an almond cookie before being sent on my way.  It was a wonderful way to end and I felt invigorated as I departed!

If I get the chance, I’d definitely want to do that again.  It was a great service experience.  Next time I’m opting for the four-hand herbal massage… two hours of synchronized movements from two masseuses at 1400 Baht!  How many people have four hands massaging them at once?  Until then, I’ll dream of going back, or getting the unique jade stone massage at Le Petite Retreat, right here in LA.

A story of luck and optimism

laelene Posted in general blog,Tags: , , , , , , ,
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I consider myself a very lucky person.  I’m not the one to exclaim that I’ve never won anything before when I get a prize from the radio station, or when I get chosen for a raffle prize.  Though I haven’t actually won anything from my local radio station, that is probably for lack of trying, not for lack of luck.  When I do want something, I often win it, through something that I can really only attribute to luck.  I suppose I also weigh wins heavier than losses, since generally the loss is expected and a win is rare.  So in that respect, it probably also feels far more frequent.  But nonetheless, while most of the population has never won anything, I have – and multiple times too.

I believe that much of it comes from optimism and a general positive state of mind.  Luck, after all, is really what you make of it.  Those who consider themselves to be lucky are far more likely to act in ways that will actually render them to feel more so.  For example, one time when I really wanted to win a pair of uniformed bears being raffled off at my Military Ball, I enlisted the help of my friends and got more ticket entries for that particular prize.  That greatly increased my chances of winning and lo and behold, I had the winning ticket!  If I hadn’t believed in myself, I probably would have either decided there’s no way I’d win and not even try, or just throw my tickets in and not try to increase my chances.  It’s like they say – you can’t win the lottery if you don’t buy a ticket!  As with anything, you won’t get what you want if you don’t try (and try your best while you’re at it).

Gimme, gimme!

Gimme, gimme!


This played out beautifully in one of my most successful wins ever.  It was the first Friday after school had started again at UCLA in the fall of 2007.  We have a tradition on campus of holding Resfest, an athletic carnival, at the John Wooden Athletic Center.  On-campus residents can go play dodgeball, compete in an obstacle course, even get a henna tattoo!  At the event was a table giving away free rugs, ranging from small 2X2 foot ones shaped like basketballs, footballs, and the like to the grand prize: a 5X8 footer with the UCLA logo!  With my eye on that big rug, I entered to win and dragged along half a dozen of my other friends, one by one, to apply as well.  The people at the table were certainly amused by my dedication.

As I went to wait for the drawings, I headed to one of the gyms where they had the obstacle course set up.  A bunch of my friends were in line to run through the challenge, so I stayed to cheer them on and take pictures.  In all that excitement, I nearly forgot about my beloved rug.  When I went to check my phone, I noticed that I’d missed a call from a number I didn’t recognize.  I immediately went out to the table again and was chatting with them when we discovered that I had been called by them!  Unfortunately, they gave my rug away to someone else, but that was fine, because it was just one of the small ones.  Ninja had come with me and we waited around for the real prize to be drawn, hoping the name they drew would be mine (or his).

Victory picture!

Victory picture!


It wasn’t.  They called the number and I eagerly stood, now hoping that the winner wouldn’t pick up and I’d have another chance.  No such luck!  The girl picked up and came to redeem her prize.  Sad, I watched as they congratulated her and took pictures for the Daily Bruin.  Ninja and I hung around chatting with the tablers and next thing I know, the owner of the company (Campus Mats) who was giving the rugs away kindly offered both of us free rugs (the nice big ones)!  He had been tickled by my pure persistence and enthusiasm in getting all my friends involved so I could win and he said that Ninja deserved one too, for being such a gentleman and not hesitating to agree to give me the rug if he won (some of my other friends weren’t so keen to give it up if they won).  And just like that, we went from no win to double whammy!  He collected our information and a few weeks later, we were proudly clearing the floors in our rooms to put down our wonderful gifts.

It was certainly lucky that the guy was so generous, but it was optimism and positivity that got me to try so hard and attract his attention.  So really, being lucky and optimistic go hand-in-hand.  What it really comes down to is your perception of the world and your subsequent actions that make being lucky easier or harder to come by.  At least that’s my experience, anyway.

Constructed wilderness

laelene Posted in general blog,Tags: , , , ,
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As I was putting up pictures from my trip to the Singapore Zoo today, I was once again struck by how open their design is.  Carefully camouflaged in the moats and brush surrounding each animal’s area are barriers that have psychologically entrapped them to their designated space.  Mostly it looked like electric wiring that taught the animals that once they tried to move out of a certain boundary zone, they’d get hurt.  I don’t know if there were other things as well, but the cages that these animals were in were mostly of a mental construct.  All you have to do is teach them enough times that going a certain place will cause discomfort or pain and they will soon stop trying to push that boundary again.

If they can climb around like that, they surely have the ability to escape.  Maybe they just don't know it.

If they can climb around like that, they surely have the ability to escape. Maybe they just don't know it.

It made me wonder which is worse – to see the cage you’re being locked up in and know the physical boundaries that way, or to learn the physical boundaries through making mistakes initially and then psychologically maintaining those boundaries, whether or not they still exist.  So though it was cool to see those animals with nothing obstructing my view, I hope they aren’t traumatized by this type of captivity.  There was also a trade-off between how close you could get for pictures, since there had to be some sort of distance creating a barrier so it appears the animals cannot get to you, whether or not they actually can.  At least there’s no fencing in the way of pictures (though there is annoying reflective glass)!

I just hope those animals aren’t suffering mentally because of this sort of subconscious control exerted on them.  Just because it makes the experience better for us visitors doesn’t mean that it’s better for the animals too.  I sincerely hope that the open layout is a win-win for both sides.  I don’t want those poor animals to be paying both physically AND mentally/emotionally just so we can get a better zoo experience.  That’s not worth the trade.  I’m sure there are those who would argue a zoo in and of itself is not worth it though, so I guess it just depends on how far you want to take it.

Gridlocked

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Brake.  Gas.  Brake.  Gas.  Brake.  Brake.  Brake.

What it looks like.  photo credit: enterstageright.com

What it looks like. photo credit: enterstageright.com

The morning commute sucks, even at 9:30.  You would have expected it to be a little clearer, but I guess enough people go to work later that it doesn’t even matter anymore.  Panda has mentioned a few times that he wants to live near work so he only has a 5-minute commute (much like mine to Opportunity Green when I’m at his place).  I completely understand.  The problem will be working close enough to each other that we can find a place that isn’t too far from either.  For I certainly don’t want to have to wake up in the morning only to drive an hour and a half to start working.  It’s exhausting and the complete wrong way to start the day.  I’m amazed that so many people do it.

I hate to get up in the morning as it is.  When you put a morning commute as miserable as they get in LA, that’s just about the worst way anyone could start their day.  I can’t imagine something more stressful and draining, both physically and mentally.  And for those who experience road rage and get extremely anxious when they are running late, it’s emotionally taxing as well.  If only everyone could just work from home and cut the commute, be close enough to just walk on over, or had public transportation that easily transported people.  Maybe cities should be planned in such as way as to ease this sort of congestion.  I’m not sure that would be enough though, what the complexity of the problem.  Perhaps businesses and residences should intermingle more evenly to spread out the flow of traffic in all directions instead of one main one.  It just doesn’t make sense to have hordes of people heading into a central business district each morning and rushing out each evening.  Is there really any real benefit to having business hubs?

What it feels like.  photo credit: Curtis Gregory Perry on flickr

What it feels like. photo credit: Curtis Gregory Perry on flickr

It might be that the problem would not be solved with a different distribution of businesses, but rather needs to be tackled via transportation solutions.  I know I sure wish I had someone to drive with so I could take advantage of the carpool lane and probably shave a good 20-30 minutes off of my 90-minute drive.  Even better would be a mass transportation system that runs at that time.  The only way I can get from my valley down to more central LA via public transportation is a commuter bus that only runs in the early morning.  This city is in desperate need of a mass transit makeover.  Buses, trains, subways, monorails, whatever.  A city so spread out shouldn’t leave its people with so few options to get around.

Let’s end the concept of rush hour.  It’ll make the atmosphere cleaner and the people happier.

When time stands still

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Just like old times, taking self-portraits in the car.

Just like old times, taking self-portraits in the car.

I got a chance to hang out with Katana yesterday and it never ceases to amaze me how each time we see each other, I don’t feel like she’s been gone for that long.  The last time I saw her was sometime during Christmas break a good nine months ago, but it’s easy for us to fall right back into an old pattern, an old routine.  I guess this is kind of how I live my life, since the same thing happens when my parents and I are reunited, and last month when I finally came back to LA and saw Panda again.  In each case, the time we spent apart doesn’t seem so long because of the ease in which we slip back into familiar territory.  Sure, a lot has changed, but fundamentally, we’re still the same.

It’s weird to think about Katana and Elle, who were the two best friends I had from my high school years at Valencia.  Ever since Katana and I graduated, with her going off to VMI, then NMMI, and I going off to UCLA, the three of us have only gotten to hang out sporadically, whenever it happened to work out.  Usually that meant about once or twice a year, particularly the over the holidays and/or during another one of our seasonal breaks.  And though interactions were few and far between, we were still the Asian girls who stood out and didn’t quite fit into the mould of what people expected girls, especially Asian girls, to be.  I guess that’s what ties us together in the end – this common way of life that leads us from “normal” girl activities to things like JROTC, where we met, or to be particularly outspoken about some feminist beliefs.

Sometimes I can’t believe I’ve known these two ladies for nearly 7 years now!  I haven’t ever known and stayed in contact with someone for that long.  Being that I moved every 3-4 years, that’s not too surprising.  For the first time in my life though, I’m going back to old friends again and again.  They are no longer memories to be stored away in a compartment labeled based on what city I knew them from.  Now they are a consistent prescense in my life, however fleeting that may be.  So I guess this is shocking to me because I don’t know what it’s like to have lifelong friends.  Do they all fare so well seeing each other so infrequently?  No matter where we are, whether it’s spread across three states in the US (like we are now), or spread across countries (as we’ve often been), I don’t need to see or even talk to these girls to know they will be there.  It’s kind of like family.

A picture is also like a moment frozen in time...  photo credit: _Mike_Howard_ on flickr

A picture is also like a moment frozen in time... photo credit: _Mike_Howard_ on flickr

Speaking of family, mine is also a very scattered one, with me seeing my relatives something like seven times over my lifetime and seeing my parents twice a year on average.  And though we’ve all grown a lot these two decades, I still think of my parents as 35-year-olds and honestly, only when I look closely do I realize they’re not anymore.  But in my head, there’s a semi-frozen image of my family members – my cousins are still budding young adults, my parents quite young, and my grandparents still sprightly.  Sure, we’ve added a few new members since then, but they kind of just get tacked on without the others gaining much in age.  I don’t know how it works in my mind, but that’s how I recall my closest kin.  Every time I see them again, even after four years away and so much that happened in between, I remember a lot of my childhood and the main processes remain unchanged.  I still get spoiled and stay with the same people and generally do and eat the same things.

Even for my parents, the few weeks I see them out of the year doesn’t seem so odd because those memories last me a long time.  I’ve got so much other stuff going on while I’m on my own that just touching base with them semi-annually is plenty to work from.  It does get lonely in the house sometimes when I’m the only one, but I’m used to solitude.  That was much like how our household functions anyway.  Besides, at my age, it’s time to be moving out and doing things on my own.  Much as I adore my house, Valencia is not really the place to jump start a career.  I’d rather be in Westwood or Santa Monica, or somewhere more central to the hubbub of LA.

Finally, the day that I came back after months away in Singapore, I was nervous to see Panda again.  It was our first time being apart since things really got started and it was certainly not a short period of time to cope with.  Even now I wonder how we managed, because not seeing him for a day can make me antsy.  I was glad that we fell pretty quickly back into a comfortable rhythm, working out our schedules around challenges, as we’ve always done.  I had been afraid that it would take some time to warm up again and that we may almost be like strangers for a bit, but that didn’t last very long.  Once again, time altered its flow for me (well, at least to my perception it did) and it was like a fraction of the time had actually passed.  I guess that’s what happens with people you care about.  Katana said it best: we have changed enough to have things to talk about, but haven’t changed so much that we don’t connect anymore.

Killer(s) event

laelene Posted in photo blog,Tags: , , , , , , ,
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Do this...

Do this...

...get this!

...get this!

So for volunteering a few hours, I got free entry into the Killers concert at the Hollywood Bowl.  Not a bad deal, eh?

Never underestimate the power of oversight

laelene Posted in general blog,Tags: , ,
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photo credit: travelizmo.com

photo credit: travelizmo.com

Yesterday I joined Panda on a run to respond to a lockout and let someone back into their apartment.  We were planning on going on a run to Ralph’s and I didn’t want to wait alone, so I went with him.  As Apartment Coordinator, he gets a GEM (Global Electric Motorcar) car (or cart) to use on days that he’s on duty, to get between apartment complexes.  It looks somewhat like a golf cart and runs completely on electricity.  There are no doors and the maximum speed is 25 mph, but even that seems fast.  It doesn’t help that the roads are super rickety and full of potholes.  I was pretty terrified the whole ride and thankful when we reached our first destination: the rental office.

I waited as he went inside to make a key that would open the appropriate doors and then we went to find the lady who had locked herself out.  After that, we returned the cart and left it charging, then went to try to get to Rite Aid before closing.  I wanted to get some candy they had on sale, but unfortunately, they were already packing up by the time I arrived.  We then went over to Ralph’s and got some groceries before heading back to the rental office so Panda could deactivate the key he had created.  I got a cup of water to drink in there and we returned to the apartment.  I settled in to do the normal things I do online, suffered through some spotty internet service, and eventually got ready for bed.  As I was looking for my phone to set an alarm, I finally realized that something was wrong – I couldn’t find my phone.

I was having nightmares of finding something like this lying on the side of the road.  photo credit: gammoth.com

I was having nightmares of finding something like this lying on the side of the road. photo credit: gammoth.com

Thinking back to what I did, I tried to look everywhere I had been in contact with.  The search was limited to just the dining table and kitchen.  I hadn’t sat on the couch or gone into the bedroom at all.  I tried calling it, but didn’t hear a thing.  A thorough search returned nothing, so we headed out to look in the rental office, where I thought I might have put it down to get water.  With no luck, we checked the apartment once more and then went out to Ralph’s and Rite Aid again.  The lost and found at Ralph’s had nothing and we didn’t see a thing along the path that we had taken earlier.  I kept calling the phone, but it started to revert straight to voicemail, which worried me.  Had it been run over?

We tried the apartment again and were getting ready to give up for the night, but then decided the apartment complex we had visited.  It was the only place left.  This time we took the GEM cart again, so Panda could return it to the office instead of having to wake up early in the morning to take it back.  We scoured the place and even tried the rental office once more, with nothing.  Reluctantly, I had to admit defeat and we went to the parking space for the cart.  In a desperate attempt, I tried calling again on the drive and at a light, we heard a strange beeping sound.  Panda said that it was not his phone, so I tried callign again.  When he slowed down enough for us to listen for a sound, I heard it!  Confused and disoriented, I tried to pinpoint its location and discovered it underneath my seat!  There’s about an inch of space between the seat and the box thing it’s on and somehow it had slid there.

Just had one of those moments...  photo credit: gigacrate.com

Just had one of those moments... photo credit: gigacrate.com

It turns out that there was no signal at one point because the cart was parked in the garage and couldn’t receive one.  Then when we were out and about, the signal returned, but I never called when we were near the car itself.  We checked every single place I had been and explored every single option.  I even looked in places I knew it couldn’t be!  But alas, in the end, I still got trumped and it truly was right under my nose the entire time.  Amazing how you think you’ve thought of it all and checked everything only to find the one place that never crossed your mind was the very spot you should have looked first.  Thank goodness for that timing that worked out just right, so we’d hear it.  Otherwise who knows if my phone could have stayed there for so long.

Closing time

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I’m often disappointed with the all too prompt closing times that stores and restaurants have.  I remember one time nearly two years ago when Ninja and I rushed down to a Japanese restaurant in Westwood, arriving 20 minutes before they close only to find they were turning in early for the night.  I understand that by that time, everyone is eager to call it a day and close up shop, but if you claim to be open until a certain time and don’t stick to it, that’s just poor customer service.  Sadly, this seems to be a common occurrence, as I found today when I showed up to a drug store just as they were supposed to be closing only to find the doors were locked and the people inside were just cashiers cleaning out.

Good service would be the restaurant that doesn’t close its doors and stop serving food until the very minute they claim they are open until.  Good service would be the store that allows that one last customer to sneak by and buy something at closing.  Good service is going that extra step to make sure that people who want to be a customer get to be.  Otherwise, you risk losing your customer base to your competitors, who may be treating them better by staying open longer or being more flexible with closing.  One thing’s for certain: I lose respect for companies that are so overly eager to close up shop each night, inconvenicing me after all my effort to get there on time.

They know how to do things right.

They know how to do things right.

Once two summers ago, I even called a frozen yogurt store just before going and got there but two minutes too late.  Had they told me on the phone, don’t worry, we’ll wait a few minutes for you, they could have made one more big sale and kept me a happy returning customer.  I opt for their competitors now and that shop has closed down anyway.  There’s no better way to make a good impression than to stay open a little longer to make your customers happy.  It’s like Kohl’s sales – they say it lasts until 2 PM, then as the time nears, they make an announcement to prolong the sale until 4 PM if it’s still going strong, then again if they’re still getting a good response.  That makes customers feel valued and they get to enjoy more time to buy more things.  Win-win, isn’t it?

Quality (and satisfying) service.  That's what I'm talking about!

Quality (and satisfying) service. That's what I'm talking about!

You can really tell a good company by their willingness to keep their doors open and their registers on.  It’s also reflected in the employees’ attitudes, which is a major reason for whether or not you can sneak in the last purchase.  Panda and I had a great experience at Chick-fil-a on Labor Day, when we went in to get the free chicken burger offer for wearing our favorite team’s logo.  Arriving just past 7, we found the entire mall shutting down, much to our surprise.  We rushed to find the Chick-fil-a in the food court and saw that their lights had been turned off and it looked like they were closed.  Desperate, we decided to go check it out anyway, since we saw some people loitering by their registers and we didn’t drive all that way to leave empty-handed.  Thankfully, the ladies working there were still taking orders and serving customers, all of whom left with happy hearts.  Now that’s some great service!  They were still serving us after closing time even though all we were getting was free food!  Panda was telling me how they are a respectful company known for their good practices and I don’t doubt it.  I’ve definitely gained an appreciation for them, both because of their food quality and superb customer service.

So to all you out there who might work for or run a business that involves customers visiting, a word to the wise… keep your doors open at least until the time you say they will be!  You’ll build a much stronger customer base that way.

Brain farts

laelene Posted in general blog,Tags: , , , ,
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Well gosh, if all brain farts are so pretty, maybe I wouldn't mind so much.  photo credit: jbartand.blogspot.com

Well gosh, if all brain farts are so pretty, maybe I wouldn't mind so much. photo credit: jbartand.blogspot.com

I’m sure we’ve all had them.  One moment you’re in the kitchen looking for something and then you stop suddenly.  What were you looking for?  It has escaped you and you stand there, bewildered and confused, trying to remember why you went there in the first place.  Or perhaps you sit down at your computer and all of a sudden forget how to type.  You start moving your fingers over the keyboard only to find a jumble of nonsensical letters coming out in streams.  Then there are the times when your mouth tries to move too fast for its own good, causing you to slur your words together and start babbling.

What went wrong?

It's not easy to get to Grand Master with 5 stars!  Now I've got to fight to make up for my brain fart.

It's not easy to get to Grand Master with 5 stars! Now I've got to fight to make up for my brain fart.

I guess part of human imperfection is these mistakes that we make, where a short-circuit in our neural synapses makes us lose our train of thought or forget an age-old habit.  Seems like some of our “mail” gets lost during delivery, or re-routed to the wrong address occasionally.  Such was an experience I had when I took a break from being glued to my computer too long, then returned only to find I’d forgotten how to use the controls associated with playing Tetris online.  I’ve been working on two-player levels, competing against other Tetris kings and queens around the world, so it certainly was not a good time to slow down my pace to try to regain the motor skill speed that I had managed to achieve.  It cost me a few losses, but after a few games I started to pick up on it again.  It was the most awkward sensation though, and reminded me of when you get all tongue-tied and sometimes your tongue just feels too big for your mouth.  You trip all over it attempting to pronounce some simple words and have to stop yourself, take a pause, and restart again.

Another time when your brain seems to shut down momentarily is when you into autopilot mode.  You’re doing something so familiar that you let your guard down, stop focusing, and suddenly you realize that’s not what you meant to do.  This can be quite common when navigating familiar streets around your home, where you park yourself in the lot of the local grocery store and start to get out only to realize that you meant to go to the bank instead.  Or maybe you’re typing and as your train of thought wanders, your typing starts to include terms similar to but not quite the ones you meant to.  It could have been a word spelled nearly the same, one that is typed out with similar fingers, or even one that you heard in a conversation near you that you picked up on.  Oh the silly mistakes we make when our brains get overloaded with information and stop processing at capacity.

It’s a humbling reminder that the world is full of its quirks that will never be completely fixed.  And neither should they be.  Many a happy accident has occurred and surely many more will continue to!  It’s not always a bad thing to be less than “perfect.”

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